Frequently Asked Questions
Asaan order is a relatively simpler way to place your order with Dawaai. You just need to upload a prescription and our Customer Service team will contact you via phone call to ask for your relevant details required to create an order on your behalf.
• Click on Asaan Order
• Click on ‘Add image’, Please make sure that the image is as per prescription guidelines
• Click Submit
• Your order has been successfully created.
• You can access your cart by clicking at the top right corner of your web/app screen.
• Add items to your cart by clicking on Add to Cart
After you click on checkout, you will have an option to upload prescription.
• Click on ‘Add image’ to add prescription
• Please make sure that the image is as per prescription guidelines
After you click on checkout, you will have an option to upload prescription.
• Click on ‘Add image’ to add prescription
• Please make sure that the image is as per prescription guidelines
• Click on Track Order
• Enter the 15-digit consignment reference in the specified space and click on ‘Track’.
• Your order status will appear on the screen.
Yes! We offer discounts on all applicable products paid with HBL, Meezan Bank and HMBL debit/credit cards.
HBL:
20% discount on medicinal products and 15% discount on non-medicinal products
Meezan Bank:
20% discount on all purchases on Friday only (up to PKR 500 per order) and maximum offer limit is 2.
Habib Metropolitan Bank:
One transaction per card per day is allowed
25% off or Rs. 5000/- on Visa Infinite Card.
20% off or Rs. 2000/- whichever is lower on Visa Platinum Debit Cards.
20% off or Rs. 1500/- whichever is lower on Visa Gold Debit Cards.
20% off or Rs. 1500/- whichever is lower on Visa Premium Debit Cards.
Silk Bank:
Get 25% off on Visa Signature Credit Card and 15% off on Platinum Cards on medicines only.
For more information, click on Track Your Order on the top-right header of our website and enter your order reference number.
Yes, you can return your order if the items delivered are faulty or do not match the product description specified in the product catalogue. The returned items should be unused and must be in their original packaging.
Didn’t find what you were looking for? Contact us directly at (021) 111-329-224 or email us at pharmacy@luckymedicalstore.pk and our support team would be happy to help!
